Privacy & cookies

1. What we collect

Enquiries and catering requests: your name, phone number, email address and the details of your

request when you contact us or use our catering request form.

Emails you send us: the content of your message and your contact details.

Website usage (only if you accept analytics cookies): pages visited, approximate location,

device and browser type, collected through Google Analytics.

Orders placed through partners: Click & Collect orders (Square), catering orders (Slerp) and

delivery orders (Deliveroo) are handled by those companies under their own privacy policies. We

receive the order details we need to prepare and hand over your food.

2. How we use it and our legal basis

To reply to enquiries and to quote for, confirm and deliver catering orders. Legal basis: taking steps at

your request before entering into a contract, and performing that contract.

To keep records of orders and payments. Legal basis: legal obligation (tax and accounting rules).

To understand how our website is used and improve it. Legal basis: your consent, which you can

withdraw at any time.

To handle complaints, allergen queries and food safety matters. Legal basis: our legitimate interest in

running a safe business, and legal obligation where it applies.

We only send marketing emails if you have asked to receive them, and every email includes a way to

unsubscribe.

3. Cookies

Our website uses no advertising cookies. With your consent we use Google Analytics cookies to measure

visits. When you first visit, a banner lets you accept or reject them; if you reject, Google Analytics is not

loaded. To change your choice, clear this site's data in your browser and the banner will appear again.

The map in our footer is provided by Google Maps, which may set its own cookies when it loads. Links to

Square, Slerp, Deliveroo and Instagram take you to their websites, where their cookie policies apply.

4. Who we share it with

We never sell your personal data. We share it only with service providers who help us run the business,

under contracts that require them to protect it:

our website hosting and email providers;

Google (analytics, only with your consent, and maps);

Square (Click & Collect and payments), Slerp (catering orders) and Deliveroo (delivery orders);

professional advisers or authorities where the law requires it.

5. International transfers

Some providers, such as Google, may process data outside the UK. Where this happens we rely on UK

adequacy regulations or the UK International Data Transfer Agreement/Addendum to keep your data

protected to UK standards.

6. How long we keep it

Enquiries that do not lead to an order: up to 12 months.

Catering orders and invoices: 6 years from the end of the financial year, as required for tax purposes.

Analytics data: up to 14 months.

7. Your rights

Under UK data protection law you can ask us to give you a copy of your data, correct it, delete it, restrict

or object to how we use it, or transfer it to another organisation. Where we rely on consent you can

withdraw it at any time. Email info@montyslondon.com and we will reply within one month.

If you are unhappy with how we have handled your data, you can complain to the Information

Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. We would appreciate the chance to

resolve it first.

8. Keeping your data safe

We limit access to the people who need it and use reputable providers with appropriate security. No

online service is completely secure, so please do not email us payment card details.

9. Children

Our website is not aimed at children under 13, and we do not knowingly collect their personal data.

10. Changes to this policy

We may update this policy from time to time. The latest version is always published on this page with the date it was last updated.

11. Contact us

For any privacy questions or requests, email info@montyslondon.com or write to us at Monty's, Unit 16,

100 Southwark Street, London SE1 0SW.

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Contact us

For any questions about these Terms, your order, or our Website, please contact:

Monty's Unit 16, 100 Southwark Street, London SE1 0SW info@montyslondon.com

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Privacy Policy